Call Center Training in Cebu City

I recently spoke with a senior sourcing manager from one of the major call centers in Cebu; she expressed some amount of frustration on the quality of applicants in her center. The hit rate is disappontingly low. I know that her sentiments are shared by other centers as well.

The One Core Business Innovations Call Center Training Program has taken a different strategy in addressing this concern. We do not endorse a trainee to any center if he falls below the acceptable industry standards; it simply is a waste of time and resources for the center to have an applicant go through the application process only to fail.

A strength of the One Core Business Innovations Call Center Training Programis that the modules are carefully designed to better prepare trainees to join the industry. The Senior Management Team of OCBI are call center industry practioners; therefore trainees in the program look forward to more targetted training modules, they are provided with industry resource persons.  Class activities and lectures are carefully chosen to ensure skill and behavior preparedness.

For example, not only does the program inform trainees on the attractive salary compensation if they get accepted; we also make it a point to make them aware of the responsibilities that come with the pay. We discourage our trainees to follow some call center agents who go on awol, or what the industry jargon refer to as NCNS (No Call No Show). OCBI strives for affective training as well!

Although One Core Business Innovations is headquartered in Cebu, links have been created to extend its call center training in selected part of the Visayas and Mindanao. OCBI would like to also reach out to the labor pool in those areas so they can be given chance to boost their employment opportunities.

The One Core Business Innovations Call Center Program aims for training quality and quantity to keep up with the industry demand!