Debunk Common Call Center Myths with OneCore

Every industry has its own set of myths, and Call Centers are no exception to the rule. With the number of on-the-job horror stories, work legends, and occupational myths spreading like wildfire, the tales that abound are enough to discourage those who aspire to join the workforce. That is why OneCore Business Innovations has made it one of its goals to help those who are planning to be part of the call center understand and  explain the truth behind common industry myths.

             One myth is there is little or no room for career growth. On the contrary, there is so much room for career growth. An agent can look forward to becoming a Team Lead ( Supervisor ) in less than two years only if he proves his performance and work competency. It is not unusual to have a 25- year old Operations Manager!

             “The stress level is just not worth it.” This is a common statement that aspiring call center employees hear from friends and family who haven’t even been part of the industry. While it’s true that one will always end up working the graveyard shift, getting enough rest, exercise, and eating healthy (instead of binging and partying after work) can help bring stress levels down and maintain the a normal blood pressure range!

            There are a lot of other myths that may deter potential call center employees from joining the industry. At OneCore Business Innovations, these myths are set straight so potential employees join the industry with realistic expectations.

           With course offerings that range from Accent Neutralization to Successful Training Management to Values Formation, OneCore promises to help those eyeing to join call center industry become more prepared. For more information about its services, visit www.onecorebusiness.com or visit the office at Suite #507, Danaque Bldg., Osmena Blvd., Cebu City Philippines. (6332) 4124650

 

 

Finance 101 for Call Center Employees at OneCore

Sign-up bonus, overtime pay, commissions  – all these perks on top of one’s basic pay. With the amount of money call center employees earn, some, if not most, of them become too overwhelmed with their liquidity that they go on spending sprees, incur growing credit card debts (“I can pay it off the next payday, anyway”), and invest in the wrong things. A lot end up living from paycheck to paycheck, without any savings – making personal financial management a MUST. 

One of the most important things call center employees need to learn is the simple equation of salary less savings equals spending. Setting aside at least 20% of one’s income as savings before spending it makes for a secure pool of money that one can tap into when emergencies come.

 Another important tip to keep in mind is to pay off any outstanding debt before considering a new purchase; this is especially true for credit card expenditures. Resist the urge to have your card swiped just to get those pair of shoes or that new shirt when you know you still have to pay for the mobile phone you bought last month. The interest build-up on your credit card purchases are surefire ways to slowly drain away from your personal finances.

 Financial management is just one of the trainings current and aspiring call center employees benefit  from OneCore Business Innovations. From English as a Second Language (ESL) courses to corporate education, and of course, Finance 101;  One Core offers a targeted selection of training sessions that make better and more prepared BPO employees.

  For more information about its services, visit www.onecorebusiness.com or drop by the One Core office at Suite #507, Danaque Bldg., Osmena Blvd., Cebu City Philippines. We are open from 8:30am – 5:30 PM, Pacific standard time. Call us at (6332) 412-4650.

 

 

The Challenges of Working for Call Centers

You see them laughing while taking their breaks and they seem to be having a grand time in between shifts. While it looks like an easy job, being a call center agent does present a set of challenges that need to be overcome in order for one to thrive as an employee and become successful in this career.

 One daily work “hazard”  call center agents face are demanding and irate clients. The screaming, the cussing, and the occasional slamming of the phone at the other end of the line are enough to wear one down, but there’s also the need to stay calm and be able to manage an angry customer – and still resolve their complaint! Some agents take to writing, some take to cussing back(as soon as they press their phones on MUTE! ) , whatever the case, their stress level go up dramatically!

              Learning how to cope with the graveyard shift is another difficulty call center agents need to live with. We all know that sleep deprivation and mental sluggishness affect one’s work productivity.  What adds to this challenge is that the general practice of call centers is to carry out shift schedules on an average of 4- 6 weeks. By the time the agents’ body clocks have adjusted at a particular time; they are re-assigned to a different work schedule!

             Although the challenges seem daunting, those who aspire to become call center agents need not worry. With enough preparation, motivation, industry familiarization, and setting realistic expectations, the job will become manageable.

             At OneCore Business Innovations, aspiring call center agents are given different trainings from proper English speaking skills, confidence to work ethics; a whole list of courses are available to equip future call center agents with the necessary business and life skills to make it in the industry.

             For more information about OneCore Business Innovations, you may visit the official website at www.onecorebusiness.com or visit their office at Suite #507, Danaque Building, Osmena Blvd., Cebu City Philippines.