Teambuilding Facilitator

When one thinks of a team building activity, images of participant competitions through games, puzzles, pulling ropes etc come into mind. These are always effective opportunities to “break the ice” and bring good physical activity among the learners while having fun at the same time.

However, one of the most important yet sensitive portion of any team building activity is the proper facilitating and processing; of what should be carefully selected tasks/ games for the participants to achieve their team goal.

The main advantage of the One Core Business Innovations ( Cebu City, Philippines)  team is that they can link the relevance of observed participant and group behavior back into their organizational settings. This is always an added benefit due to the strong management experience of the facilitators. After all, the bottom line is for the learner to emerge as a more positive and productive employee in his own organizational setting.

The One Core Business Innovations ( Cebu City, Philippines ) team spend time meeting with key client contacts to get us much information about the group. Current personnel issues are presented on the table so the best activities may be selected to address group as well as individual challenges.

Apart from making sure behavioral concerns are tackled; One Core Business Innovations ( Cebu City, Philippines) also understand budget constraints of some clients so their professional fees are very reasonable. The One Core Business Innovations ( Cebu City, Philippines ) team usually takes care of its own transportation logistics if the venue is just within Cebu to free up additional logistic preparation on the part of the client.

Facilitating quality and cost-effective team building activities for companies from multiple industries is what One Core Business Innovations is all about; but there is always a touch of customer service along with it to leave the client energized, inspired and satisfied after tapping One Core Business Innovations ( Cebu City, Philippines)

Facilitating Teambuilding Activities

Cebu based companies are fortunate in terms of looking for ideal venues for team building activities. If there are budget constraints, affordable resorts are found outside  the city which is only a 3-4 hour drive. If the company only has provisions for a whole day activity, good facilities may be found in the metropolis which are only a quick 20-30 minute drive.

One Core Business Innovations ( Cebu City, Philippines ) conduct team building engagements ranging from small, medium to large group compositions. Customized group dynamics are created to make sure the client meets their team building goals at the end of the day.

In between physical activities are methodical facilitation sessions to make sure that participants understand how specific actions impact positive or negative behaviors; as it relates to achieving personal and organizational goals.

Companies from multiple industries ( call centers, utility, manufacturing etc) have requested the team of One Core Business Innovations ( Cebu City, Philippines) to facilitate their team building programs.

One thing that One Core Business Innovations ( Cebu City, Philippines) is to work around the organization’s budget; financial constraints is a corporate reality these days. But the activity does not have to be expensive to meet its desired goals. There are always alternatives and the OCBI team is always happy to recommend different options to the client.

Check out One Core Business Innovations team building photos on their facebook account.

If you want OCBI to facilitate your next team building activity, you can:

email: info@onecorebusiness.com/ mcdm@onecorebusiness.com

phone: (32) 2552209/ telefax (32) 4124650

Sourcing and Executive Search in Cebu

A Cebu-based multinational company recently commented on the advantages of tapping a local companies which specializes in sourcing and executive search services. In the past, when new offices set up shop in Cebu; Manila headhunters were asked to take care of employee placements.

As former members of corporate senior management teams, the people behind One Core Business Innovations (Cebu City, Philippines) understand the major advantages in using locally based sourcing and executive search companies. The search is faster and oftentimes more efficient.

For the past year, One Core Business Innovations ( Cebu City, Philippines) have successfully endorsed employees to their clients coming from different sectors of the Business Process Outsourcing industry. What has been noticed is the growing need for qualified employees in the non-voice category of the BPO, like software development and programming. Many of those who have the necessary Information Technology experience tend to seek employment outside the Philippines; so it is hoped that the academe will be very pro-active in making their course offerings updated and relevant to the needs of the market.

One Core Business Innovations ( Cebu City, Philippines ) works closely with their Sourcing and Executive Search clients in making sure that the candidate profiling is accurate. All applicants go through One Core Business Innovations ( Cebu City, Philippines ) to undergo the pre-qualification and initial interview processes. If they pass both processes, One Core Business Innovations ( Cebu City, Philippines ) endorses the shortlisted candidates to the client for final interview. Clients can save time on pooling as well as conducting the initial steps in the application process.

If your company needs help with employee sourcing and upper management search, contact One Core Business Innovations ( Cebu City, Philippines) :

email: info@onecorebusiness.com/ mcdm@onecorebusiness.com

Personality Development Training

Personality Development, Image Enhancement, titles might differ but the goal boils down to helping participants enrich their overall persona.

Every time One Core Business Innovations ( Cebu City, Philippines ) is requested to run either a Personality Development or Image Enhancement training, more in-depth activities during the workshop takes place. It has been observed that many of the participants, regardless of industry do not have a very good self-image. The lack of self-confidence is very common, so the training hurdles several internal, self-image issues.

The good thing about these workshops, is that the participants are oftentimes very excited to help themselves improve. They are participative, ask may questions and can be very candid about their inhibitions and insecurities which are the stumbling blocks to confidence.

When the discussion and workshop on packaging ( corporate dressing, how to properly wear the uniform, shoes, make up etc) takes place, One Core Business Innovations will always take into consideration the budget constraints of the participants. For example,before  giving a make-up demonstration to the participants, the team always checks with the client on the salary brackets of the participants. If majority of the participants only earn a bit higher than minimum wage, then the One Core Business Innovations team will not be using expensive make-up. The materials used must be something the participants can also use after the training. After getting the salary range or bracket from the client, the One Core Business Innovations trainer purchase make-up materials within the budget range of the participants and also recommends these affordable but good make-up brands as well.

The whole Personality Development Training package must include polishing and highlighting the inner beauty of every person…the saying that a SMILE is the best make-up still holds true. Once a person feels good about himself, it will naturally exhude through a nice and sincere smile; his tone of voice will be confident and friendly, his total aura will be so positive that the clean and well-pressed clothes that she wears and the right amount of make-up are simply the icing on the cake. The whole package will truly represent a well developed personality and an enhanced image.

For customized Personality Development or Image Enhancement Trainings, please contact:

One Core Business Innovations

info@onecorebusiness.com

(32) 255-2209

telefax (32) 412-4650

Supervisory Training Series for Team Leaders

The call center industry has created a new breed of supervisors – usually in their mid-20’s,  young, dynamic and energetic. A flipside to this has also emerged, like the old adage..”with youth comes folly”. Although these Team Leaders are subject matter experts with their respective accounts, their maturity level is always challenged and oftentimes becomes a barrier to making them effective supervisors.

Agent confessions range from Team Leaders using their position to power trip ( scolding them publicly, threatening to terminate agents if they don’t shape up – it’s really more on how it is said). Some Team Leaders borrow money from agents, ask for cigarettes or worse, request that their agent sign up as a co-maker for a personal loan. With of course some exceptions, the scenarios mentioned are true and has happened before and for sure is happening.

Learning from what has happened to other call centers, a Cebu- site call center wanted a preventive approach with their predominantly young management team and recently asked One Core Business Innovations ( Cebu City, Philippines) to design a Supervisory Training Series for all their Team Leaders and Operations Managers.

The call center’s  basis for choosing One Core Business Innovations ( Cebu City, Philippines) is One Core’s experience in the business process outsourcing industry. The One Core Business Innovations ( Cebu City, Philippines) is responsible for setting up several call centers in Cebu; from office build-out, infrastructure to human resource services and trainings.

A customized module focusing on preparing new Team Leaders with their challenging role was rolled out. There was a substantial amount of interaction and sharing of sentiments among the participants. Many gray areas in a supervisor’s role were discussed and clarified. Production floor scenarios; inbound and outbound metrics were the examples used in the training so that the participants learning is more relevant. The series was handled by One Core Business Innovations ( Cebu City, Philippines) Human Resoure Director, Polly Wang. According to Polly, ” I wanted to conduct the training myself because I did not want to limit the training to theories, which participants can just easily read about. I prefer to share actual experiences and share proven and more effective supervisory skills that only comes with years of experience”.

If you want a customized training for your Supervisors and Managers; send an email to:

info@onecorebusiness.com

See you in class!

Image Enhancement Training – Beyond How You Look

Have you ever experienced visiting a corporate office, welcomed by a well-dressed Executive Assistant only to be disappointed because she has poor interpersonal skills?  What a waste to have someone take the time to neatly press her uniform, polish the shoes, put on nice make-up…the outward appearance is undoubtedly pleasing until the person starts to talk. This somehow is just half of the package.

One Core Business Innovations ( Cebu City, Philippines ) recently conducted a series of Image Enhancement Trainings for several companies in the Cebu business community. The type of training rolled out by One Core Business Innovations ( Cebu City, Philippines ) came as a pleasant surprise to the participants.

The training not only covers activities on how to properly package oneself; through teaching the correct make-up application to the correct choice of make up shade; many of the modules present workshops on how participants can improve their conversational skills when interacting with co-workers and especially with clients.

It was noted by the One Core Business Innovations training team that the Image Enhancement training was very well received since it tackled both the inner and outer challenges of each participant as they pursue to project not only an acceptable external appearance but exude a calm and confident inner charm.

More companies have been reaching out to One Core Business Innovations (Cebu City, Philippines) to help their employees from the frontline staff to operations. Companies coming from different sectors from the hospitality, service and business process outsourcing all the way to government institutions are clamoring for this type of training.

However, even if the Image Enhancement Training is given to multiple types of businesses, One Core Business Innovations still works closely with the company’s training department to find ways to customize the Image Enhancement Training to better help the participants achieve a greater improvement on their inner and outer image.

The One Core Business Innovations team always feel good at the conclusion of each training event; especially when they get heartfelt thanks from the participants and knowing that somehow a two-day training made a difference in their lives.

Customer Service Training PLEASE!

It was a pleasant surprise when One Core Business Innovations (Cebu City, Philippines)  was chosen to run a series of customer service trainings for some key government and quasi government agencies.

While private organizations maintain trainings to equip their workforce with the skills to better serve their clients, you don’t often hear such types of programs on the government side. So when the opportunity came; the One Core Business Innovations (Cebu City, Philippines) team took on the project with both excitement and anticipation.

At least 80% of the participants have not attended a customer service training for the past three years and the rest have not attended one at all! However, the One Core Business Innovations (Cebu City, Philippines) took the situation as an opportunity to make the group appreciate the need for excellent customer service skills in the government service.

The attendees came from different departments, multiple functions, rank and length of stay in the government. But regardless of their employment profile, they took the customer training seriously with  many “aha moments”, candid sharing of challenges with their multitude of customers (especially the irate ones!) and the never-ending stereotyping of government workers as being synonymous with sloppy service.

The discussions and sharing during the 2-day Customer Service Training also became a chance for One Core Business Innovations (Cebu City, Philippines) to introduce global customer service best practices for the group to hopefully consider gradually integrating into their own organizations or departments.

One of the clinchers of the customer service training was when the One Core Business Innovations (Cebu City, Philippines) training team urged the participants to realize that each person inside the training room is a taxpayer; and every taxpayer in this country deserves a decent amount of customer service from the government.

After all, excellent customer service is not just expected from every government employee but it is ultimately a responsibility. Now, if the message during the training was heard and applied back at work, the worry about stereotyping government employees to not having superior customer service skills might just be a thing of the past.

One Core Business Innovations Join IT-BPO Tripartite Council

Towards the last two quarters of 2008 saw an influx of displaced workers from the manufacturing industry to returning OFW’s (Overseas Filipino Workers). While all these layoffs were going on , the Business Process Outsourcing industry on the one hand have been continuously hiring.

Since One Core Business Innovations is a sourcing partner for several major Cebu based call centers, they saw the need to join hands with other sectors to give their share in helping any displaced worker interested to join the BPO industry.

One Core Business Innovations is the first Cebu based training center to join the IT-BPO Tripartite Council.

The IT & BPO Tri-Partite Council – Cebu was created as the mechanism and venue for displaced workers to find employment within the IT & BPO industry.  Part of the activities of the council are:

 1. To organize Job Fairs & General Orientation Sessions on the IT & BPO industry; as well as, provide related Career Re-orientation, Guidance, and Counseling Services, specifically benefiting the Cebu labor force displaced by the global economic downturn;

 2. To provide Individualized Pre-training Assessment and conduct Regular or Special Training to equip these displaced workers with entry level skills – both on communication proficiency and technical aspects – and thereby qualify them for employment in the IT & BPO industry; and,

 3. To source funding (as may be required) for participating providers that have been designated to conduct the relevant “near- and far- hire” (regular/special) training programs. OWWA, TESDA, DOLE, Provincial Government,  and other gov’t agencies, and even the private and non-government sectors that could be tapped to help provide these funding subsidies.

The following agencies along with their representives formed the pioneering group that composed the Council:

-  For the Provincial Government of Cebu – Hon. Gwendolyn Garcia (CEBU GOVERNOR)

- For the Department of Labor and Employment (Region VII) – Hon. Elias A. Cayanong (DIRECTOR)

- For One Core Business Innovations – Hazel S. Aguisanda ( Training Director)

- For CEDF-IT  (Cebu Educational Foundation for Information Technology)- Bonifactio Belen (President)

-  For Aegis People Support Aspire – Shiv Raj Palta ( Vice President)

-For CITE  (Center for Industrial Technology and Enterprise) – Ruben A. Laraya ( Executive Director)

The momentus signing of the Memorandum of Agreement took place last April 21, 2009 at the Social Hall of the Cebu Provincial Capitol.

One Core Business Innovations will continue to be proactive in the business community while collaborating with multiple sectors in finding ways to better prepare the labor force through relevant skills and trainings.

Management Trainings Continue

Aside from the weekly public trainings One Core Business Innovations ( Cebu City, Philippines) conducts, there has been a growing request from companies for in-house trainings; mostly focused on improving supervisory and management skills. Although many of these companies have their own training officers; they are now slowly opening themselves up to outsourcing other training topics which they tag as something not within their scope of competency. 

Polly Wang, One Core Business Innovations’  ( Cebu City, Philippines ) Human Resource Director personally conducts the training modules. Her extensive background in human resource and training brings in unique class formats where participants can maximize learning. Before rolling out a training program for corporate clients, Polly conducts a series of client meetings to fully understand their needs and the training outcome they have in mind. This thorough interaction allows her to customize the training design, therefore making the learning experience more relevant and useful for the participants.

The more sought out corporate trainings these days are Building Effective Teams,  Keys to Supervisory Effectiveness, Coaching and Mentoring, Managing Change, Performance Development and the rest are the more client specific topics. Participants are often very participative and most eager to learn more as well as apply what has been taught back in the workplace.

One Core Business Innovations ( Cebu City, Philippines ) will continue to help its corporate clients continuously hone the work competencies of their workforce through the delivery of quality and targeted trainings. If your company is interested to learn more about One Core Business Innovations’ ( Cebu City, Philippines ) training offerings, please visit their website at www.onecorebusiness.com. or call its office at (032) 4124650 / (32) 2552209 from Monday- Saturday, 8:30am-5:30 PM. The office is located at Suite #507, Danaque Bldg.Osmena Blvd. Cebu City , Philippines.

How can we help you?

Debunk Common Call Center Myths with OneCore

Every industry has its own set of myths, and Call Centers are no exception to the rule. With the number of on-the-job horror stories, work legends, and occupational myths spreading like wildfire, the tales that abound are enough to discourage those who aspire to join the workforce. That is why OneCore Business Innovations has made it one of its goals to help those who are planning to be part of the call center understand and  explain the truth behind common industry myths.

             One myth is there is little or no room for career growth. On the contrary, there is so much room for career growth. An agent can look forward to becoming a Team Lead ( Supervisor ) in less than two years only if he proves his performance and work competency. It is not unusual to have a 25- year old Operations Manager!

             “The stress level is just not worth it.” This is a common statement that aspiring call center employees hear from friends and family who haven’t even been part of the industry. While it’s true that one will always end up working the graveyard shift, getting enough rest, exercise, and eating healthy (instead of binging and partying after work) can help bring stress levels down and maintain the a normal blood pressure range!

            There are a lot of other myths that may deter potential call center employees from joining the industry. At OneCore Business Innovations, these myths are set straight so potential employees join the industry with realistic expectations.

           With course offerings that range from Accent Neutralization to Successful Training Management to Values Formation, OneCore promises to help those eyeing to join call center industry become more prepared. For more information about its services, visit www.onecorebusiness.com or visit the office at Suite #507, Danaque Bldg., Osmena Blvd., Cebu City Philippines. (6332) 4124650