The management team of One Core Business Innovations ( Cebu City, Philippines) offers an efficient solution to these back-office locators since the company is a “one-stop” shop for the different services. The One Core Business Innovations team is responsible for successfully setting up several Business Process Outsourcing companies, including call centers in Cebu City, Philippines. Companies find it cost efficient and reliable since OCBI has the existing infrastructure, human resource network and experience in putting up an operational center at a reasonable period of time.

What We Do: 1. Business Process Outsourcing Implementation Allow us to save you time and money by helping set up your BPO company in Cebu City or any part of the Philippines. Our services may include:

- Intercultural orientation – Assistance in processing necessary local business permits and requirements

- Site selection – Customized office build out with necessary telephony connections

- Recruitment and Sourcing – Training of employee pool

- Human Resource Management Consultancy 2. Human Resource Management Consultancy We can assist your organization’s HR Department in putting up or modifying any process/s that needs to be improved. If no HR department is in place, OCBI can set up one up for the organization which may include the creation of: – HR Policies and Guidelines – Employee Handbook – Development of Job Descriptions and Competency Assessments – Performance Management System – Salary Grading – Organizational Development – HR Outsourcing

3. Management Operations Consultancy Enhance your organization’s work efficiency through proper systems and processes. We will evaluate your current processes and provide you with recommendations for improvement.

4. Talent Management and Acquisition Services include Executive Search and employee recruitment and profiling.

One Core Business Innovations is aligned with total growth; as we along with our clients pursue to be vibrant players in the global community. Contact OCBI: Suite #507, Danaque Building Osmena Blvd., Cebu City Philippines 6000 telephone: (0116332) 2552209/ telefax (0116332) 4124650

Claudette D. Manus – Managing Director +639176208293 mcdm@onecorebusiness.com/ info@onecorebusiness.com

While the world is slowly recovering from the economic crisis, there are still  more companies abroad who are expected to outsource their back-office functions to the Philippines. The destination choice however has been Cebu over the other locations in the Philippines. There are several considerations like the quality of the workforce with its reasonable pay scale ; as well as the available IT infrastructures in the city.

One Core Business Innovations ( Cebu City, Philippines ) in partnership with Serviam Professionals Inc. has been the choice of  locators in Cebu due to the services it can offer. In the past, the setting up of a back-office in Cebu City becomes tedious for a company; they have to talk to multiple people to help them out from site selection and build out, sourcing and training employees, creating a company handbook that takes into consideration Philippine labor laws just to name a few.

Serviam Professionals Inc. ( Cebu City, Philippines ) offers an efficient solution to these back-office locators  since the company is a “one-stop” shop for the different services.

Serviam Professionals Inc provides outsourcing services in 5 broad segments:
1. Software Development and Systems Implementation

• Customer Specific Web-based applications using various technologies such as
PHP, Java, DotNet
• School and Hospital ERP Systems
2. Product Development and Prototyping

• Small electronic and electro-mechanical devices and gadgets both for consumer
as well as industrial applications
3. Business Process Outsourcing
• Data Encoding
• Document Scanning and Digitization
4. Knowledge Process Outsourcing
• CAD Engineering Drawings
• Architectural , Animation , Graphic Rendering
5. Management Outsourcing
• Data Farm Management
• Infrastructure Maintenance
• Outsource/Offshore Office Design & Set Up

To know more about how Serviam Professionals can help your organization’s outsourcing needs in the Philippines, check out their website www.serviampro.com

One Core Business Innovations ( Cebu City, Philippines ) conduct team building engagements ranging from small, medium to large group compositions. Customized group dynamics are created to make sure the client meets their team building goals at the end of the day.

In between physical activities are methodical facilitation sessions to make sure that participants understand how specific actions impact positive or negative behaviors; as it relates to achieving personal and organizational goals.

Companies from multiple industries ( call centers, utility, manufacturing etc) have requested the team of One Core Business Innovations ( Cebu City, Philippines) to facilitate their team building programs. Depending on the company budget, some team building sessions may be held indoor, at the beach or even outside the city. Since the One Core Business Innovations ( Cebu City, Philippines ) Cebu team building team has established multiple service provider contacts, they can help clients recommend logistics sources to fit the budget.

One thing that One Core Business Innovations ( Cebu City, Philippines) is to work around the organization’s budget; financial constraints is a corporate reality these days. But the activity does not have to be expensive to meet its desired goals. There are always alternatives and the OCBI team is always happy to recommend different options to the client.

If you want OCBI to facilitate your next team building activity, you can:

email: info@onecorebusiness.com/ mcdm@onecorebusiness.com

phone: (32) 2552209/ telefax (32) 4124650

One Core Business Innovations, Cebu City, Philippines recently took on an affiliate company, Serviam Professionals Inc. to pursue a collaborative relationship in seeking long-term business relationships with small-to-medium size outfits and enterprises who can benefit from outsourcing of their non-core business requirements.

Founded in early 2011, Serviam Professionals Inc.was formed by 5 dynamic and dedicated professionals who possess a combined experience of more than 110 years in various fields of Information Technology Management, Research and Engineering (telecommunications, printers), Manufacturing (electronics, semiconductors, automotive harnesses), and Service Industries (Airline, Architecture, Banking, Real Estate Development, Telecommunications, Call Center).

These professionals seek to leverage their combined expertise to provide reliable and top-quality outsourcing services to clients both domestically and internationally. Serviam Professionals Inc provides outsourcing services in 5 broad segments:
1. Software Development and Systems Implementation
• Customer Specific Web-based applications using various technologies such as
PHP, Java, DotNet
• School and Hospital ERP Systems
2. Product Development and Prototyping
• Small electronic and electro-mechanical devices and gadgets both for consumer
as well as industrial applications
3. Business Process Outsourcing
• Data Encoding
• Document Scanning and Digitization
4. Knowledge Process Outsourcing
• CAD Engineering Drawings
• Architectural , Animation , Graphic Rendering
5. Management Outsourcing
• Data Farm Management
• Infrastructure Maintenance
• Outsource/Offshore Office Design & Set Up
Serviam Professionals Inc. seeks long-term business relationships with small-to-medium size outfits and enterprises who can most benefit from outsourcing of their non-core business requirements such as those enumerated above. By focusing on these target clients, we also calibrate our own growth to ensure long-term business viability by avoiding the possible pitfalls
of rapid expansion.

As One Core Business Innovation’s affiliate, both companies will be working closely together. It will be exciting to continue working on putting Cebu City, Philippines on the map of distinguished off shoring destinations.

To learn more about Serviam, you can check out their website www.serviampro.com

Since Cebu is also a tourist destination, many companies from the hospitality industry have increased their demand for customer service, product upselling and image enhance trainings where the One Core team has been noted to customize these types of workshops depending on the industry. One Core Business Innovations ( Cebu City, Philippines) typically conducts training pre-work with the company to ensure the trainings are targeted towards the industry and the learners.

At the beginning of 2011, One Core Business Innovations ( Cebu City, Philippines) saw the need to sharpen the sales skills of the employee workforce of most industries; and since there are many small to medium scale companies who cannot afford in-house training, the One Core team decided to run a public training in order to help smaller companies jump start the year with a well trained sales force.

One Core Business Innovations ( Cebu City, Philippines) continues to run public trainings ( see the website www.onecorebusiness.com for training titles and dates) while working closely with other organizations who prefer in-house workshops.

One Core Business Innovations ( Cebu City, Philippines) has also been the choice of organizations who prefer to outsource their training and HR needs. It becomes more cost-effective for them and they find out that their in-house training department may not necessarily provide all the specialty trainings needed by the organization.

The team of  One Core Business Innovations ( Cebu City, Philippines) is looking forward to another busy training year as it aims to improve the workforce competencies of the different organizations in Cebu and its neighboring regions.

If you need assistance with your organization’s training needs, you may call One Core Business Innovations ( Cebu City, Philippines) ( 6332) 3164788 or email us at info@onecorebusiness.com

It is an all-too familiar scenario when someone is given the HR role in a company but may have only informal or worse no exposure to the nature of the job. Although it is true that lessons may be learned along the way; however these lessons might be more costly in the end especially if it involves employee labor cases etc.

Do you believe that your HR officer can do so much more than just filing employee paperwork and the other administrative duties? You are absolutely right! HR can make good things happen for your organization – he or she just has to know how. Send them to this competency building program and broaden their scope as an HR professional. Let us help them understand their new mandate and be the channel for change in your organization.

The program recently launched by One Core Business Innovations ( Cebu City, Philippines) includes consultation with the program’s resource person within the duration of the program and a presentation on HR – A Strategic Business Partner. The program consists of different sessions like:

Competency Building for the Human Resource Professional

Coaching and Mentoring Skills to Improve Performance

Do you feel the pressure when your boss complains about certain employees not performing up to expectations and when you are asked what to do about them? You can do something to help the slow performers. You can even motivate the good performers to do even better. Understand how coaching and mentoring can improve performance in the workplace. Remember, employee development is an integral part of the HR professional’s job!

Behavioral Interviewing Skills to Make the Best Choices

We always want to hire the “best” people for our company. But are we aware that the term “best” means different things for different jobs?  Different jobs require different competencies therefore the best candidate for one job may not be the best choice for another job. Learn about behavioral interviewing to help you make the right choices when selecting candidates and avoid the unnecessary costs the company incurs when interviewers make the inappropriate selection.

Communication Skills for Positive Employee Discipline

Do your line managers often shirk the task of discipline in the workplace? This responsibility is often avoided by most who are tasked to do But how does HR change that mindset about employee discipline especially among our line managers? Gain insights on how HR can set the tone for positive discipline. Let’s promote that positive mindset and guide our line managers to do the same.

Motivational Strategies for Talent Retention

Do you often wish your employees were more motivated and committed to their jobs? Are you frequently asked by your boss to think of ways to keep your employees from leaving? According to a survey by the Council of Communication Management in the U.S., recognition for a job well done is the top motivator for employee performance. Acquire new ideas to motivate and keep your employees.

For more information, email to mcdm@onecorebusiness.com or check out www.onecorebusiness.com

One Core Business Innovations (Cebu City, Philippines ) dedicate pre-training work to ensure that the customer service workshop is relevant and meaningful for the targeted participants. Canned trainings are mostly ineffective and learners are better off reading articles and white paper case studies on the topic! Different pre-training activities are carried out with the client and the preparation also gives an opportunity for the One Core Business Innovations ( Cebu City, Philippines ) team to have a better understanding of the organizational culture, learner profile as well as the internal and external customers they all deal with.

At least 80% of the participants have not attended a customer service training for the past three years and the rest have not attended one at all! However, the One Core Business Innovations (Cebu City, Philippines) took the situation as an opportunity to make the group appreciate the need for excellent customer service skills in the government service.

The attendees came from different departments, multiple functions, rank and length of stay in the government. But regardless of their employment profile, they took the customer training seriously with  many “aha moments”, candid sharing of challenges with their multitude of customers (especially the irate ones!) and the never-ending stereotyping of government workers as being synonymous with sloppy service.

The discussions and sharing during the 2-day Customer Service Training also became a chance for One Core Business Innovations (Cebu City, Philippines) to introduce global customer service best practices for the group to hopefully consider gradually integrating into their own organizations or departments.

One of the clinchers of the customer service training was when the One Core Business Innovations (Cebu City, Philippines) training team urged the participants to realize that each person inside the training room is a taxpayer; and every taxpayer in this country deserves a decent amount of customer service from the government.

After all, excellent customer service is not just expected from every government employee but it is ultimately a responsibility. Now, if the message during the training was heard and applied back at work, the worry about stereotyping government employees to not having superior customer service skills might just be a thing of the past.

If you want a customized customer service training for your organization, you may email your request to:

info@onecorebusiness.com or call

(32) 3164788/ (32) 4124650

Visit the One Core website and learn about our other trainings! www.onecorebusiness.com

One Core Business Innovations ( Cebu City, Philippines) have customized several Sales and Up-Selling trainings for different industries. One Core has been working with companies in shifting their paradigm to become more non-traditional in increasing its sales numbers. Every employee should in essence be a salesperson for the company; as they interact with existing clients and prospects, there is an opportunity to find out what their needs are and can readily offer their services or up-sell.

At the onset, the sales training team of One Core Business Innovations suggest the following skills which can help drive your employees to be proficient in their sales and up-selling competence:

1. Product knowledge

2. Rapport

3. Communication fluency and clarity

4. Excellent listening skills

All these targeted competencies are effectively incorporated into the One Core Business Innovations ( Cebu City, Philippines) sales workshops. Participants find the activities highly interactive, realistic and useful for their roles.  Immediate feedback is provided and specific recommendations are also shared so every participant becomes aware of specific areas of opportunity.

The One Core Business Innovations ( Cebu City, Philippines ) sales and up-selling workshops are sought after since there are limited sales trainings in Cebu and the Visayas and Mindanao areas. To know more about One Core Business Innovations ( Cebu City, Philippines ) customized sales and up-selling trainings, send an email to info@onecorebusiness.com.

One Core Business Innovations ( Cebu City, Philippines) offers consulting services in the fields of Human Resource and Management. These services benefits both small and medium-sized companies or start-up companies who find it cost efficient to outsource their human resource functions or the management  of their operations either on a short-term or long- term basis.

One Core Business Innovations (Cebu City, Philippines) also assists companies find candidates – for entry level, supervisory or management posts; who will best fit their job vacancies by giving them pre-screened talent who have been profiled to match the companies’ needs.

One Core Business Innovations ( Cebu City, Philippines) helps start-up companies with the processing of  pre-operating requirements such as acquiring SEC registration, permits and licenses. It also aids these new companies find office space and set up meetings with lawyers, banks, healthcare providers and other contractors.

One Core Business Innovations ( Cebu City, Philippines) does not only help companies but also extends its services to individuals. It helps those who aspire to enhance their personal or organizational skills by offering Executive Coaching services and public training programs at very reasonable rates. The HR team of One core Business Innovations have the experience in meeting your organization’s needs to succeed in setting up a business in Cebu or in the Visayas and Mindanao areas.

To know more about how One Core Business Innovations ( Cebu City, Philippines) can help you and your organization, email us at info@onecorebusiness.com or check out the website at www.onecorebusiness.com