The Philippines has been a destination of choice for companies wanting to set up their offshore operations. Cebu City in particular has been identified as an emerging market; the city in fact has been a popular choice over Manila for the past two years.

Despite what bad publicity the government gets, it is fair to say that they have been quite supportive with helping out these companies set up their back office or shared service operations. However, even with the government support, most companies are still challenged with other important factors in ensuring a successful implementation.

One Core Business Innovations ( Cebu City, Philippines) has been instrumental in assisting companies successfully set up their business. Since most of these clients are foreign based, they oftentimes arrive in Cebu with very limited information (usually information from the internet and the local chamber of  commerce).

What makes clients of the management consultancy services of  One Core Business Innovations (Cebu City, Philippines) satisfied is that it frees them from the inconvenience of documentation processing and follow ups.

One Core Business Innovations’ ( Cebu City, Philippines) management consultancy services include:

1.Full processing of  SEC documents, PEZA (Philippine Export Zone Authority), all necessary business permits.

2. Selection of  office/building space (with the option of office outfitting)

3. Human Resource consultancy – this will allow the client not to have to rush in their employee selection.  The HR consultancy services usually include helping the client create their Employee Handbook/Manual. One Core also assigns an on-site HR while the client works on selecting their full time HR Manager or Officer.

4. Employee sourcing/ talent acquisition

5.  Employee training

To date, One Core Business Innovations ( Cebu City, Philippines) has assisted multiple companies of different lines of businesses, from software programming, shared services to call centers.

One Core Business Innovations ( Cebu City, Philippines) looks forward to another year of helping set up companies through its management consultancy services.

The year 2010 is just around the corner. December is traditionally a slow month in terms of trainings since most organizations are busy with year end reports and preparing for their Christmas parties.

However, numerous training requests have been burning the One Core Business Innovations ( Cebu City, Philippines ) information counter;  organizations have been asking the One Core team to run training classes which topics range from Sales, Image Enhancement ( Personality Development) and even team building activities.

It seems like these companies want to properly position their workforce to face a promising yet still challenging 2010. They are very well aware that a big part of their success lies on the efficiency, reliability and strength of their employees.

The One Core Business Innovations ( Cebu City, Philippines ) team continues to work closely with each client, to ensure that every training module rolled out is highly customized and meets the desired training results.

It is standard for One Core Business Innovations ( Cebu City, Philippines) to provide a post training report to the client which contains trainer observations on the participants, learner challenges and training recommendations to ensure sustainability of what was taken up in class.

One Core Business Innovations ( Cebu City, Philippines) is excited to help companies with year-end trainings to help them prepare their teams for an exciting 2010!

When one thinks of a team building activity, images of participant competitions through games, puzzles, pulling ropes etc come into mind. These are always effective opportunities to “break the ice” and bring good physical activity among the learners while having fun at the same time.

However, one of the most important yet sensitive portion of any team building activity is the proper facilitating and processing; of what should be carefully selected tasks/ games for the participants to achieve their team goal.

The main advantage of the One Core Business Innovations ( Cebu City, Philippines)  team is that they can link the relevance of observed participant and group behavior back into their organizational settings. This is always an added benefit due to the strong management experience of the facilitators. After all, the bottom line is for the learner to emerge as a more positive and productive employee in his own organizational setting.

The One Core Business Innovations ( Cebu City, Philippines ) team spend time meeting with key client contacts to get us much information about the group. Current personnel issues are presented on the table so the best activities may be selected to address group as well as individual challenges.

Apart from making sure behavioral concerns are tackled; One Core Business Innovations ( Cebu City, Philippines) also understand budget constraints of some clients so their professional fees are very reasonable. The One Core Business Innovations ( Cebu City, Philippines ) team usually takes care of its own transportation logistics if the venue is just within Cebu to free up additional logistic preparation on the part of the client.

Facilitating quality and cost-effective team building activities for companies from multiple industries is what One Core Business Innovations is all about; but there is always a touch of customer service along with it to leave the client energized, inspired and satisfied after tapping One Core Business Innovations ( Cebu City, Philippines)

Cebu based companies are fortunate in terms of looking for ideal venues for team building activities. If there are budget constraints, affordable resorts are found outside  the city which is only a 3-4 hour drive. If the company only has provisions for a whole day activity, good facilities may be found in the metropolis which are only a quick 20-30 minute drive.

One Core Business Innovations ( Cebu City, Philippines ) conduct team building engagements ranging from small, medium to large group compositions. Customized group dynamics are created to make sure the client meets their team building goals at the end of the day.

In between physical activities are methodical facilitation sessions to make sure that participants understand how specific actions impact positive or negative behaviors; as it relates to achieving personal and organizational goals.

Companies from multiple industries ( call centers, utility, manufacturing etc) have requested the team of One Core Business Innovations ( Cebu City, Philippines) to facilitate their team building programs.

One thing that One Core Business Innovations ( Cebu City, Philippines) is to work around the organization’s budget; financial constraints is a corporate reality these days. But the activity does not have to be expensive to meet its desired goals. There are always alternatives and the OCBI team is always happy to recommend different options to the client.

Check out One Core Business Innovations team building photos on their facebook account.

If you want OCBI to facilitate your next team building activity, you can:

email: info@onecorebusiness.com/ mcdm@onecorebusiness.com

phone: (32) 2552209/ telefax (32) 4124650

One Core Business Innovations ( Cebu City, Philippines) recently completed the Assessors Methodology/Trainer Methodology Certification from TESDA Provincial Office Cebu. The 7-day training gave One Core an opportunity to collaborate with TESDA in ensuring quality trainings to its learners.

Part of the requirement involved actual teaching demonstration methodologies where certified assessors observed and provided feedback on preparation, methodology and evaluation processes of the Call Center Finishing Course to be given by One Core.

The completion of the AM/TM Certification Course will provide the training team of One Core Business Innovations (Cebu City, Philippines) an opportunity to extend their call center experience and training to prospective applicants who are interested to become part of the sunrise industry. Many of these eager applicants unfortunately fail the standards of the industry due to their inadequate skills and an overall lack of confidence. However, there has been many success stories of applicants who make it with the proper training, guidance and coaching.

One Core Business Innovations ( Cebu City, Philippines) takes the time to provide highly targeted modules under their Call Center Finishing Course; being active players in the industry allows the discussions and class activities to be consistently relevant. The personalized coaching of the trainees has seen remarkable success and it has been a “trademark” of One Core’s personalized approach to helping its trainees and employee pool.

If you or anyone you know is currently unemployed, contact One Core Business Innovations (Cebu City,Philippines) at (32)2552209 or (32)4124650.

A Cebu-based multinational company recently commented on the advantages of tapping a local companies which specializes in sourcing and executive search services. In the past, when new offices set up shop in Cebu; Manila headhunters were asked to take care of employee placements.

As former members of corporate senior management teams, the people behind One Core Business Innovations (Cebu City, Philippines) understand the major advantages in using locally based sourcing and executive search companies. The search is faster and oftentimes more efficient.

For the past year, One Core Business Innovations ( Cebu City, Philippines) have successfully endorsed employees to their clients coming from different sectors of the Business Process Outsourcing industry. What has been noticed is the growing need for qualified employees in the non-voice category of the BPO, like software development and programming. Many of those who have the necessary Information Technology experience tend to seek employment outside the Philippines; so it is hoped that the academe will be very pro-active in making their course offerings updated and relevant to the needs of the market.

One Core Business Innovations ( Cebu City, Philippines ) works closely with their Sourcing and Executive Search clients in making sure that the candidate profiling is accurate. All applicants go through One Core Business Innovations ( Cebu City, Philippines ) to undergo the pre-qualification and initial interview processes. If they pass both processes, One Core Business Innovations ( Cebu City, Philippines ) endorses the shortlisted candidates to the client for final interview. Clients can save time on pooling as well as conducting the initial steps in the application process.

If your company needs help with employee sourcing and upper management search, contact One Core Business Innovations ( Cebu City, Philippines) :

email: info@onecorebusiness.com/ mcdm@onecorebusiness.com

A few years back, local businesses relied on engaging the services of human resource and or training companies outside of Cebu. This meant additional cost in terms of professional fees, air fair, hotel accommodation etc. so in the end, only the larger companies can afford these human resource or training consultancy activities.

The team of One Core Business Innovations (Cebu City, Philippines) is passionate about providing quality human resource consultancy and training services to companies, large or small in the Visayas and Mindanao areas. The response of this goal is evident with the diverse types of clients One Core Business Innovations (Cebu City, Philippines) have; engagements range from manufacturing companies with less than 50 employees, to business process outsourcing companies ( voice and non-voice) with 2,000 agents or even a brand new entrepreneur with his newly hired team of 10 employees; the list goes on.

One Core Business Innovations ( Cebu City, Philippines), continues to get requests for multiple human resource and training services engagements. What makes their clients satisfied with One Core Business Innovations ( Cebu City, Philippines) is the flexibility and customized approach to the unique challenges of every organization; the satisfaction is further enhanced by the reasonable consultancy and training rates it arranges with their clients. OCBI understands budget constraints for some companies so the team oftentimes work around the alloted human resource and training consultancy fees without compromising quality.

The passion to help is still a strong objective for the team behind One Core Business Innovations ( Cebu City, Philippines); quality human resource consultancy and training services need not be beyond Cebu.

Fresh graduates, undergraduates and even laid off workers who are open to reinventing themselves are fortunate to avail themselves of free call center trainings. Different training companies in Cebu offer the TESDA funded call center training for those who are interested to join the call center industry.

Since the team of One Core Business Innovations ( Cebu City, Philippines) has extensive experience in the call center industry; they all looked forward to helping interested applicants join the sunrise industry. The modules designed for the call center training are very targetted and metrics centered; this is one of the many advantages of having call center practioners facilitate the course. The design does not even talk about US Geography ( you can self-learn that), although it is mentioned in the training on the need of being familiar with US culture and geography especially if the account they support come from North America.

During the preliminary interviews with applicants, the common observation of One Core Business Innovations ( Cebu City, Philippines)  is that at least 90% of these aspiring call center agents struggle significantly from communication and confidence issues. As it is true that they have the strong desire and aspiration to start working right away, the likelihood of being accepted becomes remote as they continue to struggle when expressing themselves in simple English. As they struggle, you can literally see their confidence start to fade.

So the question now is this…”" Is a 100-hour call center training enough for a far-hire applicant?”. The common consensus of the One Core team is NO.

The lesson now is that getting into the call center industry does not only need 100 training hours; but more than that for sure! It is critical to have a good elementary and secondary  educational foundation; these are important formative years. If one has a solid foundation, the 100 call center training hours will truly just be a polishing course.

One Core Business Innovations ( Cebu City, Philippines) provide free skills evaluations to applicants and at the same time gives honest feedback if the applicant has the chance to make it. If an applicant needs more than 100 hours of communication training; he will simply not be endorsed by One Core Business Innovations’ call center partners.

Personality Development, Image Enhancement, titles might differ but the goal boils down to helping participants enrich their overall persona.

Every time One Core Business Innovations ( Cebu City, Philippines ) is requested to run either a Personality Development or Image Enhancement training, more in-depth activities during the workshop takes place. It has been observed that many of the participants, regardless of industry do not have a very good self-image. The lack of self-confidence is very common, so the training hurdles several internal, self-image issues.

The good thing about these workshops, is that the participants are oftentimes very excited to help themselves improve. They are participative, ask may questions and can be very candid about their inhibitions and insecurities which are the stumbling blocks to confidence.

When the discussion and workshop on packaging ( corporate dressing, how to properly wear the uniform, shoes, make up etc) takes place, One Core Business Innovations will always take into consideration the budget constraints of the participants. For example,before  giving a make-up demonstration to the participants, the team always checks with the client on the salary brackets of the participants. If majority of the participants only earn a bit higher than minimum wage, then the One Core Business Innovations team will not be using expensive make-up. The materials used must be something the participants can also use after the training. After getting the salary range or bracket from the client, the One Core Business Innovations trainer purchase make-up materials within the budget range of the participants and also recommends these affordable but good make-up brands as well.

The whole Personality Development Training package must include polishing and highlighting the inner beauty of every person…the saying that a SMILE is the best make-up still holds true. Once a person feels good about himself, it will naturally exhude through a nice and sincere smile; his tone of voice will be confident and friendly, his total aura will be so positive that the clean and well-pressed clothes that she wears and the right amount of make-up are simply the icing on the cake. The whole package will truly represent a well developed personality and an enhanced image.

For customized Personality Development or Image Enhancement Trainings, please contact:

One Core Business Innovations

info@onecorebusiness.com

(32) 255-2209

telefax (32) 412-4650

The call center industry has created a new breed of supervisors – usually in their mid-20’s,  young, dynamic and energetic. A flipside to this has also emerged, like the old adage..”with youth comes folly”. Although these Team Leaders are subject matter experts with their respective accounts, their maturity level is always challenged and oftentimes becomes a barrier to making them effective supervisors.

Agent confessions range from Team Leaders using their position to power trip ( scolding them publicly, threatening to terminate agents if they don’t shape up – it’s really more on how it is said). Some Team Leaders borrow money from agents, ask for cigarettes or worse, request that their agent sign up as a co-maker for a personal loan. With of course some exceptions, the scenarios mentioned are true and has happened before and for sure is happening.

Learning from what has happened to other call centers, a Cebu- site call center wanted a preventive approach with their predominantly young management team and recently asked One Core Business Innovations ( Cebu City, Philippines) to design a Supervisory Training Series for all their Team Leaders and Operations Managers.

The call center’s  basis for choosing One Core Business Innovations ( Cebu City, Philippines) is One Core’s experience in the business process outsourcing industry. The One Core Business Innovations ( Cebu City, Philippines) is responsible for setting up several call centers in Cebu; from office build-out, infrastructure to human resource services and trainings.

A customized module focusing on preparing new Team Leaders with their challenging role was rolled out. There was a substantial amount of interaction and sharing of sentiments among the participants. Many gray areas in a supervisor’s role were discussed and clarified. Production floor scenarios; inbound and outbound metrics were the examples used in the training so that the participants learning is more relevant. The series was handled by One Core Business Innovations ( Cebu City, Philippines) Human Resoure Director, Polly Wang. According to Polly, ” I wanted to conduct the training myself because I did not want to limit the training to theories, which participants can just easily read about. I prefer to share actual experiences and share proven and more effective supervisory skills that only comes with years of experience”.

If you want a customized training for your Supervisors and Managers; send an email to:

info@onecorebusiness.com

See you in class!